Process and cultural change in customer management

The cultural change issues are probably the most important ones to consider when implementing a CRM solution. Our philosophy is to use experienced practitioners in customer management to help you prepare and implement such a system across your organisation. We have access to over 100 consultants, who typically have over 20 years’ experience. They come from a variety of business and IT backgrounds, including call centre managers, sales force managers, and IT applications and technical specialisms. For further details, please contact us at